REMPINDIA MULTITRADE PRIVATE LIMITED

POLICIES & TERMS

Our policies provide the governance, compliance, security, customer-protection and operational framework applicable to REMPINDIA MULTITRADE PRIVATE LIMITED.

AML-CFT & KYC / Customer Verification Policy

Customer identification and verification.
Risk-based customer due diligence.
AML/CFT, sanctions and suspicious activity controls.
Transaction monitoring and escalation.

View Policy↗

Anti-Money Laundering (AML) / Countering Financing of Terrorism (CFT) Policy

Financial-crime risk management.
AML/CFT governance and controls.
Suspicious activity escalation and reporting.
Applicable sanctions and financial-crime requirements.

View Policy↗

Business Continuity & Disaster Recovery Policy

Continuity of critical business operations.
Recovery priorities and arrangements.
Backup and disaster recovery controls.
Periodic testing and operational resilience.

View Policy↗

Customer Grievance Redressal Policy

Customer complaint registration and handling.
Investigation and grievance resolution.
Escalation of material complaints.
Complaint tracking and management reporting.

View Policy↗

Cyber Incident Response & Cyber Fraud Policy

Cyber incident identification and escalation.
Containment, investigation and evidence preservation.
Cyber-fraud response and customer protection.
Recovery and post-incident improvement.

View Policy↗

Data Protection, Privacy, Retention & Record-Keeping Policy

Protection of personal and confidential information.
Privacy and authorised data access.
Record retention and legal holds.
Secure record disposal and governance.

View Policy↗

Fraud Prevention & Transaction Monitoring Policy

Fraud prevention and detection controls.
Risk-based transaction monitoring.
Fraud alerts, investigation and case management.
Gift-card, voucher and payment fraud controls.

View Policy↗

Gift Card / Gift Voucher Issuance & Product Governance Policy

Gift-card and voucher issuance controls.
Product governance and lifecycle management.
Activation, redemption and operational controls.
Customer and partner protection requirements.

View Policy↗

Gift Card / Gift Voucher Terms & Conditions

Gift-card and voucher product terms.
Purchase, validity and redemption conditions.
Cancellation and refund provisions.
Customer responsibilities and security requirements.

View Policy↗

Information Security & Cyber Security Policy

Protection of information and technology assets.
Confidentiality, integrity and availability.
Access control and security governance.
Security monitoring and incident management.

View Policy↗

KYC & Customer Due Diligence Policy

Customer identification and verification.
Customer due diligence requirements.
Customer risk categorisation.
Ongoing review and record keeping.

View Policy↗

PPI & Gift Card Regulatory Compliance Policy

Gift-card business regulatory framework.
Authorised PPI and payment partner arrangements.
Applicable compliance responsibilities.
Regulatory and operational controls.

View Policy↗

PPI Issuer / Bank Partner Management Policy

PPI, bank and payment partner governance.
Partner due diligence and oversight.
Contractual responsibilities and controls.
Partner monitoring and escalation.

View Policy↗

Refund, Cancellation & Chargeback Management Policy

Refund and cancellation management.
Chargeback and dispute handling.
Transaction reconciliation and evidence.
Customer and partner coordination.

View Policy↗

Third-Party / Vendor Risk Management Policy

Third-party and vendor risk assessment.
Due diligence and contractual controls.
Vendor monitoring and performance oversight.
Continuity, concentration and exit controls.

View Policy↗

Unauthorised Transaction & Customer Protection Policy

Unauthorised transaction reporting and verification.
Immediate customer-protection measures.
Investigation and partner coordination.
Resolution, records and escalation.

View Policy↗

REMPINDIA MULTITRADE PRIVATE LIMITED

POLICIES & TERMS

Our policies provide the governance, compliance, security, customer-protection and operational framework applicable to REMPINDIA MULTITRADE PRIVATE LIMITED.

AML-CFT & KYC / Customer Verification Policy

Customer identification and verification.
Risk-based customer due diligence.
AML/CFT, sanctions and suspicious activity controls.
Transaction monitoring and escalation.

View Policy↗

Anti-Money Laundering (AML) / Countering Financing of Terrorism (CFT) Policy

Financial-crime risk management.
AML/CFT governance and controls.
Suspicious activity escalation and reporting.
Applicable sanctions and financial-crime requirements.

View Policy↗

Business Continuity & Disaster Recovery Policy

Continuity of critical business operations.
Recovery priorities and arrangements.
Backup and disaster recovery controls.
Periodic testing and operational resilience.

View Policy↗

Customer Grievance Redressal Policy

Customer complaint registration and handling.
Investigation and grievance resolution.
Escalation of material complaints.
Complaint tracking and management reporting.

View Policy↗

Cyber Incident Response & Cyber Fraud Policy

Cyber incident identification and escalation.
Containment, investigation and evidence preservation.
Cyber-fraud response and customer protection.
Recovery and post-incident improvement.

View Policy↗

Data Protection, Privacy, Retention & Record-Keeping Policy

Protection of personal and confidential information.
Privacy and authorised data access.
Record retention and legal holds.
Secure record disposal and governance.

View Policy↗

Fraud Prevention & Transaction Monitoring Policy

Fraud prevention and detection controls.
Risk-based transaction monitoring.
Fraud alerts, investigation and case management.
Gift-card, voucher and payment fraud controls.

View Policy↗

Gift Card / Gift Voucher Issuance & Product Governance Policy

Gift-card and voucher issuance controls.
Product governance and lifecycle management.
Activation, redemption and operational controls.
Customer and partner protection requirements.

View Policy↗

Gift Card / Gift Voucher Terms & Conditions

Gift-card and voucher product terms.
Purchase, validity and redemption conditions.
Cancellation and refund provisions.
Customer responsibilities and security requirements.

View Policy↗

Information Security & Cyber Security Policy

Protection of information and technology assets.
Confidentiality, integrity and availability.
Access control and security governance.
Security monitoring and incident management.

View Policy↗

KYC & Customer Due Diligence Policy

Customer identification and verification.
Customer due diligence requirements.
Customer risk categorisation.
Ongoing review and record keeping.

View Policy↗

PPI & Gift Card Regulatory Compliance Policy

Gift-card business regulatory framework.
Authorised PPI and payment partner arrangements.
Applicable compliance responsibilities.
Regulatory and operational controls.

View Policy↗

PPI Issuer / Bank Partner Management Policy

PPI, bank and payment partner governance.
Partner due diligence and oversight.
Contractual responsibilities and controls.
Partner monitoring and escalation.

View Policy↗

Refund, Cancellation & Chargeback Management Policy

Refund and cancellation management.
Chargeback and dispute handling.
Transaction reconciliation and evidence.
Customer and partner coordination.

View Policy↗

Third-Party / Vendor Risk Management Policy

Third-party and vendor risk assessment.
Due diligence and contractual controls.
Vendor monitoring and performance oversight.
Continuity, concentration and exit controls.

View Policy↗

Unauthorised Transaction & Customer Protection Policy

Unauthorised transaction reporting and verification.
Immediate customer-protection measures.
Investigation and partner coordination.
Resolution, records and escalation.

View Policy↗